Returns & Refund Policy

At Willys Workshop we want you to be confident in what you buy. This policy explains your options for returns, refunds and warranty. It applies to purchases delivered within Australia and sits alongside — and never reduces — your rights under the Australian Consumer Law (ACL).

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the ACL. If an item is faulty, not as described, or not fit for its purpose, you are entitled to a repair, replacement or refund — and to a refund or replacement of your choice if the failure is major. For valid ACL claims, we cover the reasonable cost of returning the item.

Change-of-mind returns (30 days)

For eligible items, you may return your purchase within 30 days of delivery for a refund or store credit, provided that:

• the item is unused, uninstalled and in its original undamaged packaging, with all parts, manuals and accessories;
• you have proof of purchase (order number or receipt); and
• you contact us first to obtain a Return Authorisation.

Change-of-mind return shipping is at your cost — we recommend a tracked service, as we cannot refund an item we do not receive. A 15% restocking fee applies to change-of-mind returns. Original delivery charges are non-refundable except for valid ACL claims.

Items not eligible for change-of-mind returns

Because of how they are sourced or used, the following are not returnable for change of mind (your ACL rights for faulty goods still apply):

• special-order, imported-to-order or custom-built items — for example US-import transmissions and engine components brought in specifically for your order;
• electrical components, ECUs and handheld tuners once registered, connected or flashed, and any tune or software;
• parts that have been fitted, installed or modified; and
• clearance or final-sale items.

Warranty

Parts and workmanship are covered by a 12-month warranty against defects (see our Terms & Conditions). Warranty claims are handled under the ACL process above.

How to start a return

1. Email sales@willysworkshop.com.au or call (07) 5619 7869 within 30 days, with your order number and the reason.
2. We will issue a Return Authorisation and the correct return address — Oxley QLD 4075 or Warana QLD 4575. Please do not send items back without one.
3. Once we receive and inspect the item, we will process your refund to your original payment method within 5 business days, or issue store credit if you prefer.

Damaged, defective or incorrect items

Please inspect your order on arrival and contact us within 48 hours at sales@willysworkshop.com.au if anything is defective, damaged or incorrect — send photos where you can — and we will make it right at our cost.

Willys Workshop — Oxley (Brisbane) & Warana (Sunshine Coast). This policy does not affect your rights under the Australian Consumer Law.