Willys Fitment Guarantee

Ordering the wrong part costs you time. This guarantee covers parts we’ve confirmed fit your vehicle and parts listed for your exact vehicle on our website. If a covered part doesn’t fit, we put it right at our cost.

What we do if it doesn’t fit

  • We arrange and pay for the return freight.
  • You choose a refund or an exchange. A refund includes the delivery charge you paid for that part. For an exchange, we pay the freight to send you the right part, and if it costs more or less we’ll charge or refund the difference.
  • No restocking fee.

Which parts are covered

A part is covered when one of these applies:

  1. We confirmed it. You sent us your rego (with the state) or VIN before we dispatched your order, through the “Check fitment by rego or VIN” button on the product page or by phone, email or SMS. We replied in writing (email or SMS) that the part fits that vehicle.
  2. It’s listed for your exact vehicle. When you ordered, the part’s Fitment tab listed your vehicle’s make, model, series and engine. Your vehicle’s build date must also fall within the years on that row (for US-built trucks listed in model years, use the model year). A dash in the series, engine or years column means the listing isn’t exact, so send us your rego and we’ll confirm it.

The guarantee also needs:

  • the rego, VIN and vehicle details you gave us to be correct, and the vehicle not to have been changed from its factory specification in a way that affects what fits (for example an engine swap or conversion);
  • you to contact us within 30 days of delivery; and
  • the part to be unused, not installed, complete and in its original packaging. Holding it up against the vehicle to compare is fine. Once a part has been bolted in, connected, wired, filled, run, cut or modified, it isn’t covered.

What isn’t covered

  • special-order, imported-to-order and custom-built items, for example US-import transmissions and engine parts brought in for your order;
  • items whose freight is quoted after you order;
  • electrical parts, ECUs and tuners once they have been connected, registered or flashed, and any tune or software;
  • parts that have been fitted, installed, modified or damaged after delivery;
  • orders where the vehicle details we were given were wrong; and
  • labour to fit or remove a part, towing, hire or downtime. Your rights under the Australian Consumer Law may still cover some of these (see below).

How to claim

  1. Email sales@willysworkshop.com.au or call (07) 5619 7869 within 30 days of delivery. Include your order number, your rego (with the state) or VIN, and a photo of the new part next to the part it replaces, or showing where it doesn’t fit.
  2. We check your claim against your order and the confirmation or listing it relied on. If it’s covered, we’ll send you a Return Authorisation and arrange the return freight. Please don’t send anything back without one.
  3. When the part is back with us and checked, we refund it to your original payment method within 14 business days, or send the right part at our cost.

How this fits with our other policies

This guarantee is separate from change-of-mind returns. If you change your mind, our Returns & Refund Policy applies (30 days, 15% restocking fee, return postage at your cost). The full terms are in clause 7.6 of our Terms & Conditions.

Your rights under the Australian Consumer Law

This guarantee is in addition to your rights under the Australian Consumer Law and does not limit them. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. If a part isn’t fit for a purpose you told us about, you may be entitled to a remedy under the Australian Consumer Law even where a condition of this guarantee isn’t met.

Willys Workshop, Oxley (Brisbane) and Warana (Sunshine Coast). Version date: 19 October 2026.