Willys Workshop Shipping Policy

Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

SHIPPING RANGE

– Countries: We currently ship within Australia

– Future Expansion: Expansion to other shipping areas is being considered.

SHIPPING COSTS

– Within Australia: Most product pages show the delivery cost up front, and the exact freight for your address is shown at checkout before you pay. Some items ship free (express) when every item in the order qualifies. Parts from different suppliers travel as separate shipments, and their freight is added together.

– No Hidden Fees: All costs are stated at checkout. Oversize items marked as freight quoted are quoted to your address after you order and confirmed before dispatch. If custom products are ordered by email or over the phone, you will be quoted a shipping price.

ORDER PROCESSING TIME

– Processing Time: In-stock North Vic Parts, Double Duty Diesel and Manta parts ordered before 11am AEST (Brisbane time), Monday to Friday, are dispatched the same day. Other in-stock parts are dispatched by the supplier, usually within 1-2 business days. Items shown as available to order are dispatched in the time stated on the product page.

– Same-Day Cut-Off: 11am Australian Eastern Standard Time (Brisbane, UTC+10), for same-day dispatch on the eligible in-stock parts above.

– Weekend Orders: Orders placed on weekends are processed the next business day.

TRANSIT TIME

– Estimated Delivery Time: Usually 2-10 business days after dispatch, depending on the supplier and your location. Exhaust systems and other long items travel by road freight and take 3-10 business days. Product pages show an estimated delivery window.

– Business Days: Shipments occur Monday to Friday.

– Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.

SHIPPING PROCESS

– Courier Services: Most parts ship direct from our Australian suppliers’ warehouses by Australia Post, StarTrack, TNT or road freight, so an order with parts from different suppliers may arrive in separate parcels.

– Insured Shipments: All shipments can be insured for extra cost. Contact our customer service in case of loss or damage during transit.

TRACKING INSTRUCTIONS

– Tracking Information: Once your order has been dispatched, we can give you the carrier and tracking number. Email sales@willysworkshop.com.au with your order number.

– Track Your Order: Our Track My Order page links to carrier tracking for parcels we send ourselves. For parts shipped direct by a supplier, use the carrier and tracking number we give you.

– Questions: Our support team is ready to assist with any questions about tracking your order.

MISSING ITEMS PROCEDURE

– Reporting Missing Items: Contact our customer service within 7 days of receiving your package via sales@willysworkshop.com.au

– Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.

RETURN POLICY

– Returns: Returns are accepted within 30 days of receiving your order, in line with our Returns & Refund Policy.

– Conditions for Returns: Items must be unused, uninstalled, and returned in their original undamaged packaging, with all parts and accessories. Special-order, imported-to-order and custom-built items, electrical components, ECUs and anything programmed or flashed, parts that have been fitted or modified, and clearance items are not eligible for change-of-mind returns. Your rights for faulty goods under the Australian Consumer Law are not affected.

– Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described, in which case Willys Workshop will cover them. A 15% restocking fee applies to change-of-mind returns, and original delivery charges are non-refundable except for valid Australian Consumer Law claims.

– Refund: Approved refunds are processed within 14 business days of receiving the return, to the original payment method. Store credit is available as an alternative.

Head Office Contact Details :

Website name: willysworkshop.com.au
Company name: Willys Workshop
Address : 29 Production Avenue, Warana, Queensland, 4575, Australia.
E-Mail: sales@willysworkshop.com.au
Contact Form: Email, Contact Us Page, Phone & Text Us (SMS)
Phone: (07) 5619 7869
Customer service: Monday to Friday, 8:00 am to 5:00 pm AEST.