General Questions
Q: Who Are Willys Workshop?
A: Willys Workshop is a premier destination for all your Diesel Automotive Repairs & Diesel Performance Needs. We offer a wide range of tools, equipment, and accessories to help you tackle any project.
Q: Where is Willys Workshop located?
A: Our physical workshop locations are Warana, Sunshine Coast & Oxley, Brisbane. We also offer an extensive online store at willysworkshop.com.au/shop where you can shop for all your needs from the comfort of your home.
Q: How can I contact Willys Workshop?
A: You can contact us through our website’s contact form, email us at [email protected], or call us at (07) 5619 7869
Shipping and Delivery
Q: Do you offer shipping throughout Australia?
A: Yes, we offer shipping to all states and territories within Australia.
Q: How long does delivery take?
A: Delivery times vary depending on your location. Typically, orders are delivered within 1-5 business days.
Q: Can I track my order?
A: Yes, once your order has been dispatched, you will receive a tracking number via email, which you can use to monitor the progress of your delivery.
Orders and Payments
Q: What payment methods do you accept?
A: We accept various payment methods including Visa, MasterCard, American Express, PayPal, Afterpay, Humm, Zip, Google Pay & Apple Pay
Q: Can I cancel or modify my order after it has been placed?
A: If you need to cancel or modify your order, please contact us as soon as possible. If the order has not been dispatched, we will do our best to accommodate your request.
Returns and Refunds
Q: What is your return policy?
A: We offer a 14-day return policy on most items. The product must be in its original condition and packaging. Please refer to our Returns Policy page for more details.
Q: How do I initiate a return?
A: To initiate a return, please contact our customer service team with your order number and reason for return. They will provide you with further instructions. Contact us at [email protected]
Q: When will I receive my refund?
A: Once we receive and inspect your returned item, we will process your refund. This typically takes 5-7 business days.
Products and Services
Q: Do you offer product warranties?
A: Yes, many of our products come with manufacturer warranties. Please refer to the product description for specific warranty information.
Q: Can you provide expert advice on products?
A: Absolutely! Our knowledgeable team is here to help you with any questions you may have about our products. Feel free to reach out to us via phone, email, or our website’s live chat.
Q: Do you offer workshop services?
A: Yes this is our main business! We offer a range of workshop services including repairs, maintenance, and custom projects. Contact us for more details.
Technical Support
Q: What if I need help with a product I purchased?
A: If you need assistance with a product, please contact our customer support team. We are here to help you with troubleshooting, installation, and any other questions you may have.
Q: Do you have instructional guides or videos?
A: Yes, we have a variety of instructional guides and videos available on our website to help you with your projects.
Others
Q: Do you offer gift cards?
A: Yes, we offer gift cards that can be purchased and redeemed online. They make a perfect gift for any DIY enthusiast.
Q: How can I stay updated on new products and promotions?
A: You can sign up for our newsletter to receive updates on new products, promotions, and special offers. Follow us on our social media channels for the latest news and updates.
